Silver Cross offers a full 30 day return policy. If you are not satisfied with your purchase, you can return your order within 30 days of purchase to get a full refund. In case you would like to return the product, please keep in mind the product must not be used and must be returned in the original packaging and condition it was received. That means no damage, scratches, with original labels, using instructions, guarantee leaflets and other hangtags and wrappings.
- All returns must be in their original new packaging. Refunds will not be issued for damaged or opened boxes that are returned.
- Damaged items upon delivery must be claimed within 5 days of receipt. This includes any interior or exterior damage.
- The item must be postmarked within 30 days of purchase to be returned.
- You must request a return merchant authorization number (RMA#) and return address prior to sending your order back. Please fill out the form on our Contact Us page to make your request, the information will be forwarded to you within the next business day.
- Returns received without an approved return authorization number (RMA#) will automatically get refused at no cost to Silver Cross.
- Your refund will be applied to the credit card that was used to make your original purchase.
- If you received free shipping for your purchase, you will receive a full refund. If you paid for a specific shipping service, you will get a full refund minus the original shipping fees.
- Return shipping charges are your responsibility.
- We suggest that you ship your return through a service that provides package tracking because we cannot issue refunds for returns that have been lost in shipping.
- If the product is damaged when trying the product, there is a chance that you won´t get the full refund.
- Once your item is received an inspected, refunds can take anywhere from 5-10 business days to process.
